Refund policy

RETURN & REFUND POLICY – SHADOWTUMBLER™

90-Day Return Policy

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, the item must be:

  • In the same condition as received
  • Unused and in its original packaging
  • Free from damage caused by misuse
  • Accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return

To request a return, please contact us at:
📧 theshadowtumbler@gmail.com

Returns must be approved before being sent back.
Once approved, you will receive instructions on how and where to return your item.

⚠️ Items sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was received

In these cases, we will cover the return shipping costs.

Damages & Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can resolve the issue quickly.

Non-Returnable Items

We do not accept returns for:

  • Items that show signs of use or damage not caused by us
  • Sale items or discounted products
  • Gift cards
  • Customized or personalized items (if applicable)

Exchanges

We do not offer direct exchanges.

If you wish to replace an item, please:

  1. Return the original item
  2. Place a new order once the return is approved

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Processing times may vary depending on your bank or payment provider
  • If more than 15 business days have passed since approval, contact us at theshadowtumbler@gmail.com

European Union Customers (14-Day Right of Withdrawal)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

To be eligible:

  • The item must be unused
  • In original packaging
  • With proof of purchase